Women's Ridge-Roamer Softshell Pant - Purple

Please use this guide as a reference. Fits may vary between items. Items fit true to size unless otherwise indicated.

SIZE GUIDE

We want your outdoor essentials to reach you safely and on time. This Shipping Policy explains how we process, ship and deliver your order.

SHIPPING OPTIONS

Express Shipping

Estimated delivery: 5–8 business days

Shipping fee: €8.99

Standard Shipping

Estimated delivery: 7–14 business days

Shipping fee: €5.99

Free Shipping

Estimated delivery: 7–14 business days

Free shipping: Available on orders over €60.

Available shipping methods and estimated delivery times will be shown at checkout.

ORDER PROCESSING

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day. During busy shopping periods, holidays and promotional events, processing may take slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with your tracking information.

ESTIMATED DELIVERY TIME

Express Shipping: 5–8 business days

Standard Shipping: 7–14 business days

Free Shipping: 7–14 business days for orders over €60

Delivery times are estimates and begin once your order has been dispatched. Actual delivery times may vary depending on your location, carrier operations, customs processing, public holidays, weather conditions and other circumstances beyond our control.

ORDER TRACKING

Tracking information is provided for all shipped orders.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow some time for the tracking information to become available after the parcel has been collected by the shipping carrier.

In some cases, items from the same order may be shipped separately depending on product availability and fulfilment arrangements.

ORDER CANCELLATION

If you need to cancel your order, please contact us as soon as possible at rita66889@outlook.com.

Cancellation requests can usually be accepted within 24 hours of purchase, provided that the order has not already been processed or shipped.

Please include your order number and use “Order Cancellation” as the email subject line.

Once an order has been shipped, cancellation may no longer be possible. In this case, please refer to our return policy for further assistance.

INCORRECT SHIPPING ADDRESS

Please carefully check your shipping information before completing your purchase.

If you notice that your address is incorrect or incomplete after placing an order, contact us as soon as possible. We may be able to update the delivery information before your order is processed or shipped.

Once an order has been dispatched, we may be unable to change the delivery address.

We are not responsible for delays or additional delivery costs caused by incorrect or incomplete shipping information provided at checkout.

DAMAGED OR INCORRECT ITEMS

We carefully prepare and package every order before dispatch.

If your order arrives damaged, defective or contains an incorrect item, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs of the item and packaging where applicable. Our customer support team will review the information and work with you to find an appropriate solution.

DELIVERY ISSUES

If your tracking information shows that your package has been delivered but you cannot locate it, please contact us promptly so that we can assist you in checking the shipment status.

If a package is returned to us because of an incorrect address, unsuccessful delivery attempt or failure to collect the package, additional shipping arrangements may be required before the order can be resent.

CUSTOMS & IMPORT DUTIES

Depending on your destination country, your order may be subject to customs procedures, import duties, taxes or other applicable charges.

Any customs duties, import taxes or other fees imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing times are outside of our control and may affect the final delivery time.

DELIVERY DELAYS

While we work hard to ensure orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our control.

These may include severe weather, carrier disruptions, customs inspections, public holidays, unusually high order volumes or other unforeseen circumstances.

If your order appears to be significantly delayed, please contact our customer support team with your order number and tracking information so we can assist you.

NEED HELP?

If you have any questions about shipping, tracking, delivery or your order, our customer support team is here to help.

Email: rita66889@outlook.com

We aim to respond to customer enquiries within 24 business hours.

We want you to feel confident when shopping with us. If your purchase isn't quite right, we're here to make the return process as simple and straightforward as possible.

1. RETURN ELIGIBILITY

We accept eligible returns within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

• The item is unused and unworn.
• The item is in its original condition.
• All original tags and packaging are included.
• The item has not been washed, altered or damaged.
• The item is in a condition suitable for resale.

For hygiene and safety reasons, certain products may not be eligible for return. We reserve the right to refuse returns that do not meet the requirements above.

2. HOW TO REQUEST A RETURN

Before sending any item back, please contact our customer support team at rita66889@outlook.com.

Please include the following information in your return request:

• Your order number
• The item or items you would like to return
• The reason for the return

Once your request has been reviewed, our customer support team will provide you with the appropriate return instructions and return address.

Please do not send a return to the sender address on your original package unless our support team has specifically instructed you to do so.

3. RETURN SHIPPING COSTS

Customers are generally responsible for the cost of returning an item unless the item received was damaged, defective or incorrect due to an error on our part.

We recommend using a tracked shipping service when returning your order. Please keep your return tracking information until your return has been received and processed.

We cannot be responsible for returns that are lost or damaged while being shipped back to us.

4. RETURN INSPECTION

Once we receive your returned item, our team will inspect it to confirm that it meets the return requirements.

You will receive an email confirmation once your return has been reviewed and approved.

If an item does not meet the return conditions, the return may be refused and the item may be sent back to you.

5. REFUNDS

Once your return has been approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Original shipping charges may not be refundable unless the return is due to a damaged, defective or incorrect item.

6. NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

• Final sale or clearance items
• Personalised or custom-made products
• Items that have been worn, washed or altered
• Items that have been damaged after delivery
• Items without original tags or packaging
• Gift cards, where applicable

7. DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs showing the item and the issue. Our customer support team will review your request and work with you to find an appropriate solution, which may include a replacement or refund.

Email: rita66889@outlook.com

8. SIZE OR STYLE EXCHANGES

If you need a different size or style, please contact us before returning your item.

Depending on product availability, we may be able to assist with an exchange. If the requested replacement is unavailable, our customer support team will help you with the available return and refund options.

9. RETURN PROCESSING TIME

Return processing times may vary depending on the delivery of the returned parcel and the time required to inspect the item.

Once your return has been received and approved, your refund will be processed to the original payment method.

10. NEED HELP?

If you have any questions about our return policy or need assistance with a return, our customer support team is happy to help.

Email: rita66889@outlook.com

We aim to respond to customer enquiries within 24 hours.

WE'RE HERE TO HELP

We want every order to be a positive experience. If something isn't right with your purchase, please get in touch with us and we'll do our best to help you find a suitable solution.